Terms of Service My Contacts

The following Terms of Service, including our General Terms and Privacy Statement as published on our website mycontacts-app.com("Terms") govern your access to and use of the My Contacts services and My Contacts websites (the "Service"), and any information, text, graphics, or other materials sent, received, stored or otherwise appearing on the Services (collectively referred to as "Content").

Basic description of Service

The My Contacts is a cloud service for safe storage, improving and easy transferring your mobile contacts between phones. The service consist of a interface for editing your contacts, a web-wizard for easy transfer of contacts from old to new phone, apps for Android and iOS, and support of hundreds of legacy phones.

My Contacts will store your contacts in a safe place until you directly or indirectly unsubscribe to the My Contact service. If you unsubscribe , all customer data related to the My Contact service, including your contact list, will be deleted within 1 month.

The Content you submit, store, or display will be transmitted through multiple technology providers and infrastructure systems where our security experts have an active relationship to keep the data secure.

Data is transferred to and from the app automatically/periodically, dependent on user settings and OS functionality. Data is transferred over WiFi and/or the mobile data network.


Any information that you provide using the Service is subject to our Privacy Statement, which governs our collection and use of your information. You understand that through your use of the Services you consent to the following collection and use (as set forth in the Privacy Statement) of this information, and as otherwise set out in our Privacy Statement:

During the initial sign up to the Services we collect username (mobile phone number), password, email address and contact list. This information will be securely stored within Europe. 

To simplify use of other Services, your contact list may be reused in other Telenor communication services you subscribe to from us or our partners.

The Content you submit and receive through the Services will be stored securely with one or more of our subcontractors, and may also be stored in other international locations to facilitate the transmission of the Content to and from your devices. For more information please consult our Privacy Statement.

Should you choose to deregister with our services we will delete all your service related Content.


The communication links between the service platform used for My Contacts and your Content are secured using strong encryption.

Should you sell or otherwise hand over your mobile phone to third parties, you should uninstall the My Contact app and reset your mobile phone to factory settings. By resetting to factory settings you avoid that your contact list becomes available to such third parties.

Charging for Use of the Services

Currently, no application fee or subscription fee is charged for the Service. However, as this may change in the future, we retain the right to charge subscription fee from you for ongoing use of the service or part of the service (without retroactive effect and subject to your explicit consent).

Data charges will be applicable according to the price plan of the user.

Use of Services

Any use or reliance on any Content or materials stored via the Services or obtained by you through the Services is at your own risk. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content generated or made available via the Services.

Rights to Content etc.

You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to process such Content in any way necessary to perform the Services. We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

We respect your right to privacy. We will only use your contact list to add functionality and improve the user experience for the Service and adjacent services delivered by Telenor Digital, e.g. by making your contacts available for you when you are using other communication services provided by us.

We give you a personal, limited, worldwide, royalty-free, non-assignable, non-sublicensable and non-exclusive license to use the software that is provided to you by us as part of the Services for your personal use. This license is for the sole purpose of enabling you to use the Services as provided by us, subject to these Terms.

Restrictions on Content and Use of the Services

We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services and to terminate users.

You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, our internal computer systems including technical delivery systems of our subcontractors used to provide the Service; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail- bombing the Services or services provided by third parties, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services or its users.

The Services are for legitimate individual use only (personal or business).

We reserve the right to terminate our relationship with you, or suspend your access to the Services immediately if it is deemed by us that you are using your subscription contrary to these Terms. We will attempt to provide you with notice of improper usage before suspension or termination of your subscription and may, if appropriate, offer you an alternative subscription/service.

Entire Agreement

These Terms, including our General Terms and Privacy Statement are the entire and exclusive agreement between us and you regarding the Services (excluding any services for which you have a separate agreement with us). In case of conflict between the documents, these Terms will take precedence over the more general terms stated in General End User Agreement and Privacy Statement.